02.08.11
future of marketing
Late last year, 60 marketing experts shared their visions of the future of marketing through a “micro-conference” run by Sam Rosen of thoughtlead. It found it fascinating on several levels. […]
Innovation
02.01.11
the fundamentals of choice
My husband, usually a calm, mild-mannered man, recently experienced something which left him completely frazzled and frustrated – he went to the grocery store. Usually I’m the family food shopper but thanks to a surgery I had on one of my feet, Chris had to take over some of the domestic duties for awhile. And, […]
Last week at the Consumer Electronics Show I attended two Summits about the convergence of technology and health/fitness/wellness. So many of the innovations introduced there were exciting and intriguing. I wanted to share my takeaways about these innovations because they speak to issues that are relevant to all companies which relate to technology in some […]
11.30.10
value shifting
What do Ford and Delta Airlines have in common? More specifically, what does the following ad for Ford’s new Edge and an announcement by a Delta SVP about improvements at the airlines’ LaGuardia terminal have in common? They’re examples of what could be called “value shifting.” Value shifting happens when the thing(s) which used to […]
America’s Finest City has lived up to its name once again. The inaugural TEDx event here in San Diego earlier this week was everything the organizers promised (“bringing together innovators, explorers, teachers and learners in an environment that encourages collaboration, conversation and interaction“) — and everything I hoped it would be. […]
Last week I started a mini-series inspired by Jim Collins, who spoke at the World Business Forum for which I had been invited to guest-blog (see my recap post of the Forum, the best bits from the speakers, and my souvenir photo of the Bloggers Hub). My last post relayed nuggets of wisdom Collins’ has […]
09.23.10
the business of managing tensions
The fundamental tensions which companies must manage well was the primary topic of a panel I spoke on last week. We discussed H2OAudio, a company which makes waterproof cases, waterproof headphones/headsets, and waterproof armbands for iPods and MP3 players. […]
Today I interview Omar Green, the Director of Strategic Mobile Initiatives at Intuit. I met Omar when I moderated a panel on “Mobile: New Business Models, New Markets” at the Red Herring North America conference last month. I was so intrigued by the work Omar and his team are doing, I wanted him to share […]
Forrester’s Customer Experience Forum 2010: Creating Breakthrough Customer Experiences featured a fantastic line-up of speakers — including company leaders from client organizations as diverse as H&R Block, FedEx, and Sprint, as well as thought leaders from Forrester and other service providers. From all of the presentations, it was clear that “creating breakthrough customer experiences” (defined […]
I was fascinated by the story told in a recent strategy+business piece about Herman Miller, Inc., the “office-furniture maker.” That descriptor belongs in quotation marks because it seems the company is as adept at building breakthrough business practices as it is its cool Aeron chairs. The article offers a peak into the great company behind […]