Through the years, Denise Lee Yohn has had the privilege of working on some of the world’s greatest brands and studying many others. She shares her insights, observations, and ideas about brands, businesses, and the people who work on them in articles, newsletters, videos, presentations, and more.
April 3, 2019
Topics: Brand Value, Business
Keywords: Peter Fader, brand valuation, customer-based corporate valuation, customer equity valuation, Rent The Runway valuation, Lyft IPO, Sarah Toms, Wharton Interactive, Wharton Digital Press, The Customer Centricity Playbook: Implement a Winning Strategy Driven By Customer Lifetime Value, customer lifetime value, Uber IPO, Slack IPO, Pinterest IPO, Peloton IPO, WeWork IPO, unicorn IPOs, unicorn valuations
The recent round of funding raised by Rent the Runway values the apparel rental company at $1 billion. Airbnb’s most recent internal valuation conducted in preparation for its IPO is around $38 billion. And Lyft’s IPO last week valued that company around $20 billion. But according to a couple of folks from Wharton business school, these corporate valuations may be completely wrong.
March 5, 2019
Topics: Customer Experience, Corporate Culture, Business, Customer Service, Innovation
Keywords: customer experience culture, Kirsty Traill, CX innovation, customer experience innovation, customer experience strategies, CX innovation lab, Neiman-Marcus iLab, Neiman-Marcus CX innovation, Canadian Tire garages, Canadian Tire innovation lab, MultiChoice #ninetynine, MultiChoice innovation, Clint Payne, Hootsuite CX innovation, Hootsuite Owl2Owl, Bose CX innovation, Bose CX bootcamp, O2 CX innovation, O2 customer led
CX innovation must be a deliberate, distinct, disciplined effort.
February 20, 2019
Harvard Business Review
Topics: Business, Innovation, Marketing
Keywords: Denise Lee Yohn, marketing vs. innovation, marketing strategy, marketing trends, innovation trends, Keurig K cup case study, Google glass failure, Harvard Business Review innovation, Harvard Business Review marketing
Ideas don’t sell themselves.
January 29, 2019
Topics: Brand Communication, Marketing
Keywords: advertising strategy, Super Bowl advertisers, Gillette ad, Super Bowl ad strategy
Super Bowl advertisers that don’t want to waste their $5+ million investment should learn from the backlash to Gillette’s recent “The Best A Man Can Be” ad.
Newsletters: Brand-as-Business Briefs™:[mailchimp_campaigns list_id=”2b350112e6″ apikey=”6e29a97554510c01f1cb4dfb71ccfde5-us2″ limit=”5″ order=”DESC” link_text=”subject”]
A sample of prior speaking engagements.
Denise has been inspiring and teaching business leaders how to build their brands and develop exceptional organizations for over 25 years. From international conferences to CEO peer groups to corporate meetings, Denise shows her audiences how to compete and win.
These tools and content provide a deeper dive into the brand-as-business management approach.
Does your organization practice the brand-as-business management approach?
Slideshows & Presentations:
Denise’s presentation decks and slideshows includes notes and quotes from conferences and books and other valuable insights.