Here are Denise’s latest articles. Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.
January 14, 2020
Topics: Brand Delivery, Business, Culture, Employee Engagement, Leadership, Strategy
Keywords: brand strategy, employee engagement, brand engagement, leadership, strategy, business transformation, strategic change, purpose, change management
Your brand is more than your name, message or image — it’s the purpose, values and attributes that define your unique identity. Use it as a powerful tool for running your business, especially when you’re considering changes.
December 17, 2019
Harvard Business Review
Topics: Corporate Culture, Brand Delivery, Brand Experience, Business, Culture
Keywords: brand strategy, corporate culture, brand culture, brand positioning, Denise Lee Yohn in Harvard Business Review, organizational culture, brand types, culture design
If you want to produce the kinds of specific outcomes that will allow you to differentiate your company, you need to define a unique culture that cultivates the necessary kinds of employee attitudes and behaviors.
December 3, 2019
Topics: Brand Communication, Brand Delivery, Business, Marketing
Keywords: Brands To Watch in 2020, companies to watch in 2020, brand trends 2020, company trends 2020, news about brands
Amazon tops the alphabetical list of brands that will make the news in 2020.
November 12, 2019
Topics: Customer Experience, Brand Communication, Marketing
Keywords: emotional connection, marketing, Denise Lee Yohn, brand building, emotional branding, leadership, strategy, emotion in B2B
Companies should research who their customers are and respond with interactive experiences that “include them on a journey,” says Denise Lee Yohn in this blog post and video. “[H]umans are emotional beings and we make brand and product decisions based on how they make us feel and the identities they enable us to express and experience,” she says.
Newsletters: Brand Leadership Briefs:
These are Denise’s most recent e-newsletters. The full archive is available by selecting “See All.”
- Five New Year’s Resolutions for Achieving Great CX
- Brands to Watch in 2020
- Family-Like Culture
- CX Maturity
- On Purpose