Articles:

Here are Denise’s latest articles.  Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.

 

Stop Saying Your Company Is Like A Family

November 5, 2019

Forbes

Topics: Corporate Culture, Culture, Employee Engagement, Leadership

Keywords: employee engagement, corporate culture, organizational culture, workplace culture, leadership style, company is like family, family-like culture, employer employee contract

If you think about or treat your employees like family, you’re probably doing more harm than good.

Is Branding Important in the Flooring Sector?

November 4, 2019

Floor Covering Weekly

Topics: Corporate Culture, Brand Communication, Brand Delivery, Brand Experience, Brand Touchpoints, Business, Culture, Customer Service, Employee Engagement, Marketing

Keywords: brand-building, Denise Lee Yohn at DOMOTEX, Denise Lee Yohn in Floor Covering Weekly, branding importance

It is essential to create an emotional connection with your customers. This principle applies whether you are a retailer (looking to create a comfortable shopping environment) or a manufacturer (looking to establish trusting relationships with buyers).

5 Criteria of a Breakthrough Brand Name

October 8, 2019

Smartbrief

Topics: Brand Communication, Brand Names, Business, Marketing

Keywords: branding, Denise Lee Yohn video, brand name, Smartbrief on Brand Leadership, naming, Smartblog on branding

How do you choose a breakthrough brand name? Don’t simply pick a name that you like or just go with your gut. The decision is too important to be made subjectively or left up to chance. Learn in this video the five criteria you should use to select a name for your brand.

The One Customer Experience Management Tool That Every CX Leader Must Use

October 1, 2019

Forbes

Topics: Customer Experience, Brand Experience, Business, Leadership

Keywords: customer experience management, customer experience leadership, CX strategy, CX leadership, CX Maturity Model, CX competency

The one customer experience management (CEM) tool that every CX leader must use is a CX Maturity Model, a framework that identifies the different areas of development that CX requires, along with key milestones in each area.

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Newsletters: Brand Leadership Briefs:

These are Denise’s most recent e-newsletters.  The full archive is available by selecting “See All.”

 

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