Here are Denise’s latest articles. Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.
July 13, 2021
Topics: Business, Leadership, Social Responsibility
Keywords: corporate social responsibility, csr, leadership, Denise Lee Yohn on Smartbrief, Trust, stakeholder trust
Social responsibility must be at the core of your business purpose and operations.
July 6, 2021
Topics: Customer Experience, Employee Engagement, Leadership
Keywords: employee engagement, employee experience, EX, EX Maturity Model, EX design
An EX Maturity Model can fuel the development of an effective, differentiated, and value-creating EX.
June 22, 2021
Topics: Corporate Culture, Business, Culture, Employee Engagement, Leadership
Keywords: employee engagement, employee experience, EX, Hybrid work, EX 2.0, Workplace from Facebook, remote work
Designing Employee Experience (EX) 2.0 requires leaders to adopt a new mindset about employee engagement, as well as new strategies and tools.
June 8, 2021
Topics: Brand Communication, Brand Delivery, Brand Experience, Brand Touchpoints, Business, Leadership
Keywords: brand touchpoints, leadership, Denise Lee Yohn on Smartbrief, Trust, brand trust
To get employees and customers to trust us, we need to be consistent in what we do individually as leaders and in what our organizations do as a whole.
Newsletters: Brand Leadership Briefs:
These are Denise’s most recent e-newsletters. The full archive is available by selecting “See All.”
- Employee Experience Maturity Model
- Amazon Unbound and Other Great Reads for the Summer
- How To Hybrid
- Culture-Building Takes a Village
- New Leadership Insights