Articles:
Here are Denise’s latest articles. Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.
Spark Customer Experience Innovation With These Three Strategies
March 5, 2019
Forbes
Topics: Customer Experience, Corporate Culture, Business, Customer Service, Innovation
Keywords: customer experience culture, Kirsty Traill, CX innovation, customer experience innovation, customer experience strategies, CX innovation lab, Neiman-Marcus iLab, Neiman-Marcus CX innovation, Canadian Tire garages, Canadian Tire innovation lab, MultiChoice #ninetynine, MultiChoice innovation, Clint Payne, Hootsuite CX innovation, Hootsuite Owl2Owl, Bose CX innovation, Bose CX bootcamp, O2 CX innovation, O2 customer led
CX innovation must be a deliberate, distinct, disciplined effort.
Why Great Innovation Needs Great Marketing
February 20, 2019
Harvard Business Review
Topics: Business, Innovation, Marketing
Keywords: Denise Lee Yohn, marketing vs. innovation, marketing strategy, marketing trends, innovation trends, Keurig K cup case study, Google glass failure, Harvard Business Review innovation, Harvard Business Review marketing
Ideas don’t sell themselves.
Three Mistakes Gillette Made That Super Bowl Advertisers Should Avoid
January 29, 2019
Forbes
Topics: Brand Communication, Marketing
Keywords: advertising strategy, Super Bowl advertisers, Gillette ad, Super Bowl ad strategy
Super Bowl advertisers that don’t want to waste their $5+ million investment should learn from the backlash to Gillette’s recent “The Best A Man Can Be” ad.
Marketing Matters Now More Than Ever
January 8, 2019
Forbes
Topics: Business, Innovation, Marketing
Keywords: Peter Drucker, marketing matters, marketing vs. innovation, marketing in 2019, marketing strategy, marketing definition, marketing trends
As 2019 begins, it’s time to reclaim marketing as a key driver of business.
Newsletters: Brand Leadership Briefs:
These are Denise’s most recent e-newsletters. The full archive is available by selecting “See All.”