Articles:

Here are Denise’s latest articles.  Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.

 

Middle Managers Are Dead; Long Live Middle Managers – How AI Is Changing Organizational Structures and Priorities

January 3, 2025

LinkedIn

Topics: Business, Leadership

Keywords: middle managers, AI, Organizational Structure, Workforce Automation, Leadership Evolution, Managerial Burnout

AI is disrupting traditional organizational structures, raising questions about the future of middle management. While some predict its decline due to AI’s efficiency in task automation and decision-making, others argue that middle managers are more critical than ever to translate strategy, drive team collaboration, and lead change.  What’s clear is that this role must adapt—and with the right tools and support, middle managers can become the central force driving AI integration and organizational success.

Operationalizing Culture: Lessons from Hostelworld’s Innovative Performance Management

December 3, 2024

LinkedIn

Topics: Corporate Culture, Culture, Employee Engagement, Leadership

Keywords: culture transformation, Operationalizing Culture, Performance Reviews, Organizational Change, Hostelworld, Gary Morrison, Incompass Labs

Operationalizing a new organizational culture is key to implementing a new strategic direction.  Hostelworld’s story provides a compelling example of driving the cultural transformation needed to shift their business.

Customer Centricity: It’s More Than a Mindset

September 10, 2024

LinkedIn

Topics: Customer Experience, Corporate Culture, Business, Culture, Customer Service, Strategy

Keywords: customer experience, customer centricity, customer culture, customer centric, customer obsessed

For your company to become truly customer-centric, it takes more than wanting, thinking, or talking about it. Customer centricity requires a completely different orientation to everything you do as an organization.

Cracks in Amazon’s Foundation: The Challenges of Maintaining Core Values

August 6, 2024

LinkedIn

Topics: Corporate Culture, Leadership

Keywords: culture, corporate culture, brand culture, organizational culture, leadership, core values, leadership principles, Amazon, Jeff Bezos, Andy Jassy

Are core values mere suggestions, subject to change when convenient, or should they be unwavering principles set in stone?

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Newsletters: Brand Leadership Briefs:

These are Denise’s most recent e-newsletters.  The full archive is available by selecting “See All.”

 

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