Here are Denise’s latest articles. Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.
November 5, 2019
Topics: Corporate Culture, Culture, Employee Engagement, Leadership
Keywords: employee engagement, corporate culture, organizational culture, workplace culture, leadership style, company is like family, family-like culture, employer employee contract
If you think about or treat your employees like family, you’re probably doing more harm than good.
November 4, 2019
Floor Covering Weekly
Topics: Corporate Culture, Brand Communication, Brand Delivery, Brand Experience, Brand Touchpoints, Business, Culture, Customer Service, Employee Engagement, Marketing
Keywords: brand-building, Denise Lee Yohn at DOMOTEX, Denise Lee Yohn in Floor Covering Weekly, branding importance
It is essential to create an emotional connection with your customers. This principle applies whether you are a retailer (looking to create a comfortable shopping environment) or a manufacturer (looking to establish trusting relationships with buyers).
October 8, 2019
Topics: Brand Communication, Brand Names, Business, Marketing
Keywords: branding, Denise Lee Yohn video, brand name, Smartbrief on Brand Leadership, naming, Smartblog on branding
How do you choose a breakthrough brand name? Don’t simply pick a name that you like or just go with your gut. The decision is too important to be made subjectively or left up to chance. Learn in this video the five criteria you should use to select a name for your brand.
October 1, 2019
Topics: Customer Experience, Brand Experience, Business, Leadership
Keywords: customer experience management, customer experience leadership, CX strategy, CX leadership, CX Maturity Model, CX competency
The one customer experience management (CEM) tool that every CX leader must use is a CX Maturity Model, a framework that identifies the different areas of development that CX requires, along with key milestones in each area.
Newsletters: Brand Leadership Briefs:
These are Denise’s most recent e-newsletters. The full archive is available by selecting “See All.”
- Family-Like Culture
- CX Maturity
- On Purpose
- How To Engage in Employee Engagement
- Productize Your Services