Those of you who are Star Trek fans would have felt right at home with me the other day. I went to check out the new Microsoft store which just opened at Fashion Valley mall here in San Diego because I wanted to do a compare/contrast to the Apple store in the same mall. My […]
I’ve finally gotten around to reading “The Opposite of Fate: A Book of Musings,” a book released quite awhile ago by Amy Tan, the author of best-selling novels like The Joy Luck Club and The Kitchen God’s Wife. Like all of her other writings, this book has been a delight to devour. Not only has […]
Forrester’s Customer Experience Forum 2010: Creating Breakthrough Customer Experiences featured a fantastic line-up of speakers — including company leaders from client organizations as diverse as H&R Block, FedEx, and Sprint, as well as thought leaders from Forrester and other service providers. From all of the presentations, it was clear that “creating breakthrough customer experiences” (defined […]
Now that summer is officially here, I wanted to take a look back at the past 6 months and see what kinds of conversations had been sparked by brand-as-business bites™. The following are the top posts from each month in terms of number of re-tweets, comments, or emails they generated – I’ve also included some […]
I was fascinated by the story told in a recent strategy+business piece about Herman Miller, Inc., the “office-furniture maker.” That descriptor belongs in quotation marks because it seems the company is as adept at building breakthrough business practices as it is its cool Aeron chairs. The article offers a peak into the great company behind […]
I have a great interview to share with you! Les McKeown spoke with me about the stages companies work through on the way to success, which is the subject of his new book, Predictable Success: Getting Your Organization On the Growth Track–and Keeping It There. Les is a serial entrepreneur — he’s launched over 40 […]
The MIT Enterprise Forum is a great program for gleaning business insights from real, live case studies. Every month a CEO of a local, up and coming, high tech company presents an executive overview of his/her business and introduces two current challenges they’re facing. Then an expert panel of advisors gives their advice and feedback […]
Consensus Advisors just released their 2009-2010 Retailer Health Ratings (RHRs) report. The RHRs measure and compare retailers over a five-year period on: healthy growth asset utilization pricing power balance sheet strength The report and webinar were really interesting and so I thought I’d share some of the insights and my reactions. […]
I’m working on two big and juicy brand repositioning projects. While both involve quite significant departures from the companies’ current strategies and it’s still pretty early on in the projects, it’s likely one is going to be successful and the other, not, or at least less so. I thought the reason for the difference between […]
an FSI from Sunday’s paper: View more presentations from Denise Yohn. […]
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