Customer experience is the new business battleground. Explore these articles, videos, and other content from retail brand-building expert Denise Lee Yohn to learn crucial CX insights and information that enable you to compete and win.
Denise and Harvard Business Review editor Curt Nickisch discuss “What Is Customer Experience?” #HBRLive video including 3 characteristics that distinguish extraordinary experiences and how to design and manage customer experience.
Denise reports that it matters less who owns CX and more who executes on it, according to Tiffani Bova, Salesforce’s Global, Customer Growth and Innovation Evangelist.
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