As a competitive Asian Type-A perfectionist, admitting I’m wrong can be painful. But discovering I was wrong about some developments in the business world has actually led me to learn some valuable lessons. I thought you might benefit from my new insights, so here are six calls I got wrong starting with McDonald’s All-Day Breakfast: […]
Take a look inside b8ta, a new store for discovering new tech products. Learn how b8ta closes the gap between maker and buyer with a hands-on helpful retail customer experience that is much needed into today’s high tech, omnichannel world. other Brand Experience Briefs: Target Open House connected home store Apple Union Square Best Buy […]
Apple has removed the word “store” from the names of its retail locations. This suggests Apple may be thinking about itself less as a product company and more as an experience brand. This video analyzes the significance of this change and gives you a look at the retail customer experience at the new Apple Union Square in […]
This retail customer experience video audit and analysis takes you inside H-E-B, named The Best Grocery Store in America by Epicurious Magazine and #2 retailer in the Temkin Group’s 2016 Experience Ratings (beating out Amazon and Chick-fil-A). related Brand Experience Briefs: Central Market Boston Marathon Adidas Runbase Whole Foods Detroit transcript: Which grocery store chain was named The […]
What do you get when you combine a museum, community center, and store all focused on promoting running? You get the Boston Marathon Adidas Runbase. This Brand Experience Brief takes you inside this one of a kind venue. other Brand Experience Briefs you might enjoy: Nike vs. New Balance Sport Chalet Liberty Public Market, a […]
Liberty Public Market is one of the newest entries in a growing food retailing trend — the rise of public markets and food halls. This video explains why these venues are so popular and gives you a brief tour of Liberty Public Market in San Diego. DLYohn Brand Experience: Brief Liberty Public Market from Denise Lee […]
Starbucks Reserve Roastery & Tasting Room is part-brand story, part-flagship retail, part-working roastery, and a complete brand experience. Take a look at this video audit and analysis to see why this special store might be Starbucks next big move to make specialty coffee more mainstream. DLYohn Brand Experience Brief: Starbucks Reserve Roastery & Tasting Room […]
Here’s an interview with Jeffery Sears, CEO at PIRCH, a premium retailer of appliances, plumbing, and home fixtures. I spoke with Jeffery during the research for my new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do, and in the book I highlighted the brand for sweating the small stuff because of PIRCH’s devotion to […]
Here’s an interview with Cheryl Bachelder, CEO of Popeyes Louisiana Kitchen. I spoke with Cheryl during the research for my new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do. As you will hear, Popeyes is a unique regional fast food brand that underwent a dramatic transformation. Take a listen to the interview to […]
What do Mitch Joel, Mark Di Somma, Adam Toporek, Jeannie Walters, Mike Wittenstein, and yours truly have to say about customer experience and brand-building? Check out this slideshare of quotes, Great Brands Create Extraordinary Experiences. These nuggets of wisdom are culled from a series of interviews I had with business thought-leaders about my new book, Extraordinary Experiences: […]