Great Brands Create Extraordinary Experiences

What do Mitch Joel, Mark Di Somma, Adam Toporek, Jeannie Walters, Mike Wittenstein, and yours truly have to say about customer experience and brand-building?  Check out this slideshare of quotes, Great Brands Create Extraordinary Experiences.

These nuggets of wisdom are culled from a series of interviews I had with business thought-leaders about my new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do.  Each conversation covers a unique aspect of brand-building, customer experience design and management, and the great brands that produce extraordinary retail customer experiences (and some that don’t).  Listen, read, or watch and learn:


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