Cinépolis Luxury Cinemas claims to be “a first-class movie destination.” This Brand Experience Brief shows how it lives up to that brand vision. If you’d like to recommend a new or interesting restaurant or retail concept for me to audit and analyze, please let me know in the comments below. other Brand Experience Briefs: Tom’s […]
customer experience
Tom Ryan, the founder of popular better burger chain Smashburger, has started a new restaurant that’s a combination classic diner, hipster bar, and foodie haven. Check out this brand experience brief to learn how such a mash-up of concepts has turned out. other brand experience briefs: Modmarket True Food Kitchen Gourdough’s Public House transcript: […]
11.18.13
Brand Experience Brief: Modmarket
Modmarket was named one of the top 5 hot concepts of the year by Nation’s Restaurant News. What distinguishes it from the other fast casual restaurants serving better-for-you food? Check out this brand experience brief. related brand experience briefs: True Food Protein Bar Fresh2Order transcript: This brand experience brief is about a restaurant company with the […]
11.11.13
Brand Book Bites from REMOTE
– the book: REMOTE: Office Not Required, a new book from the founders of web app firm 37signals […]
Welcome to my newest Brand Experience Brief — these brief videos audit and analyze the brand experience at a new or interesting restaurant or retail concept. Today I’m deviating from my regular practice of covering a brand experience to give you a look at the new San Diego Public Library. The Library which just opened two weeks […]
10.02.13
Brand Book Bites from ENGAGED
(“brand book bites” highlight the most interesting brand stories in the latest best-selling books. For more bulleted briefings on the books I recommend, subscribe to my feed.) – the book: ENGAGED! Outbehave Your Competition to Create Customers for Life – a practical guide about how to design and implement a sustainable culture and customer experience […]
09.18.13
Brand Experience Brief: Pirch
(Here’s a new Brand Experience Brief — if you’d like to suggest a brand experience at a new or interesting restaurant or retail concept for me to audit, please email me at mail [at] deniseleeyohn [dot] com.) PIRCH, the new Fixtures Living, shows how you can transcend your category and create an emotional, memorable, and distinctive customer experience, […]
09.10.13
Brand Book Bites from Converge
(“brand book bites” are book write-ups that highlight the most interesting brand stories in the latest best-selling books. Subscribe to my feed so you don’t miss these regular bulleted briefings on the books I recommend.) – the book: Converge: Transforming Business at the Intersection of Marketing and Technology – the ultimate business card for Razorfish, […]
08.28.13
Before the First Moment of Truth
brand-as-business bit: A recent piece in Businessweek got me thinking about the customer purchase decision process prior to the shelf. The article by Sam Grobart reported on Motorola’s measly ad budget compared to Apple‘s and Samsung‘s at $1BB and $4BB respectively (ironic that a $500MM campaign is considered inadequate — but that’s another blog post.) […]
brand-as-business bit: What was old is new again; what is big isn’t best; what’s happening halfway around the world matters here. These ironies describe the retail customer experience landscape in America today. That was my takeaway from a session at the Retail Customer Experience Summit I attended yesterday. The presentation was by Chris Peterson who travels […]