The recent news that Starbucks CEO Howard Schultz is handing over the reins of the company gives me pause. This the second time Schultz has left the brand’s top post. The last time was back in 2000 and the brand suffered so much in his absence, he ended up having to return in a dramatic […]
– the book: People First Leadership: How the Best Leaders Use Culture and Emotion to Drive Unprecedented Results […]
It seems like it was just yesterday when I published my last list of Brands To Watch, but alas 2017 is fast approaching, so I’ll continue the format I introduced in last year’s post and provide a list of Brands To Watch in 2017, one for each letter of the alphabet. Consider the following an […]
Amazon has opened a brick-and-mortar retail store, the Amazon Books Store — offering a web-enhanced shopping experience to customers and a Prime membership acquisition tool for the company. Check out this Brand Experience Brief to see inside the store and learn about the retail customer experience it offers. related Brand Experience Briefs: b8ta — a new store for […]
As a competitive Asian Type-A perfectionist, admitting I’m wrong can be painful. But discovering I was wrong about some developments in the business world has actually led me to learn some valuable lessons. I thought you might benefit from my new insights, so here are six calls I got wrong starting with McDonald’s All-Day Breakfast: […]
– the book: Amazon bestseller The Relationship Engine: Connecting with the People Who Power Your Business, an instructive book about developing valuable, sustaining business relationships […]
Thanks to everyone who participated in my recent survey to determine which brand should be named Great Brand of the Year. The results are in! You voted as follows: #3 — Amazon (which received 14% of the votes) #2 — Netflix (15%) #1 — drumroll please…Apple (16%) Although the survey is unscientific and Apple beat […]
Sales excellence depends on more than technology, data, and even great sales skills. People — sellers and buyers — must remain at the heart of every sales strategy. Several writers made this point clear as they recapped their key learnings from Dreamforce 16, the recent installment of Salesforce’s annual conference (#DF16). Here are a few […]
Take a look inside b8ta, a new store for discovering new tech products. Learn how b8ta closes the gap between maker and buyer with a hands-on helpful retail customer experience that is much needed into today’s high tech, omnichannel world. other Brand Experience Briefs: Target Open House connected home store Apple Union Square Best Buy […]
As we approach the end of 2016 (yes, time flies!), I thought it would be fun and interesting to do a survey on the Great Brand of the Year. I want to hear which brand you think deserves the top honor. And if you vote, you’ll get entered to win an autographed copy of my […]
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