Here’s an interview with Jeffery Sears, CEO at PIRCH, a premium retailer of appliances, plumbing, and home fixtures. I spoke with Jeffery during the research for my new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do, and in the book I highlighted the brand for sweating the small stuff because of PIRCH’s devotion to […]
Here’s an interview with Cheryl Bachelder, CEO of Popeyes Louisiana Kitchen. I spoke with Cheryl during the research for my new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do. As you will hear, Popeyes is a unique regional fast food brand that underwent a dramatic transformation. Take a listen to the interview to […]
“Thank you” — two simple words that we probably don’t say often enough — and hear even less frequently — at least, not sincerely. And yet, gratitude may be the most important posture to adopt when relating to others. The folks over at Bulldog Drummond have curated a selection of essays on the theme “Gratitude […]
Which brands will break new ground, fall from grace, or overcome obstacles in 2016? Here’s my list of brands to watch in 2016. Since I couldn’t narrow the list to a handful as I’ve done in past years, I decided to expand the list to 26, one for each letter of the alphabet. So here’s […]
Shark Tank can teach you a lot about how to sell — at least, that’s my takeaway from hearing the stories of Shark Tank contestants. I attended a “The Shark Tank Effect” networking event, produced by the Network After Work folks and moderated by the author of Conversations with Shark Tank Winners, Rey Ybarra. A panel […]
Each of us has our own favorite stores; we all have those restaurants that we keep going back to. Some restaurateurs and retailers have managed to cultivate our loyalty and we love going to them. We tell our friends about them, we “like” them on Facebook, we gather groups to go to their stores with […]
Check out a few quotables about influence — from the National Speakers Association Conference INFLUENCE 2015. Featuring Chef Jeff Henderson, Verne Harnish, Jenn Lim of Delivering Happiness & more. 7 Influential Insights — Quotables from National Speakers Association Conference INFLUENCE 2015 from Denise Yohn other quotables: The Practices & Principles That Produce Great Retail Brands — CMOs of […]
I recently wrote an article for OPENfor.business entitled, “Are You Making Excuses for Not Building Your Brand or Are You Embracing Its Potential?” In it, I explained that some CEOs try to explain why brand-building isn’t relevant or possible for them by claiming “Our situation is different.” But the unique challenges they think face are, more […]
the book: Procrastinate On Purpose — 5 Permissions to Multiply Your Time — an important read for anyone who wants to identify and focus on what’s most important. the brains: This is the second book from speaker, consultant, and “self discipline strategist” Rory Vaden. His first book, Take the Stairs, was a New York Times […]
The recent “Race Together” initiative from Starbucks — and the criticism it generated — requires us to reflect on the purpose of business. Howard Schultz explained Race Together, saying its objective was “to stimulate conversation, empathy and compassion toward one another, and then to broaden that dialogue beyond just our Starbucks family to the greater […]