america’s next great restaurant episode eight recap

DLYohn America’s Next Great Restaurant 04.24.11 Episode 8 Recap from Denise Lee Yohn on Vimeo.

other insights from the show:

• targeting and focus are more important that size and mass appeal — episode 7 recap
• attention to detail can make or break a business — episode 6 recap
• the adage “the customer is always right” isn’t always so — episode 5 recap

customer service, NBC, denise lee yohn, QSR, employee brand engagement, America's Next Great Restaurant, Bobby Flay, Curtis Stone, Lorena Garcia, restaurant branding, Steve Ells, fast casual restaurants, employees