never have to give back

The brand-building principles, Great Brands Never Have to ‘Give Back,’ may be the most surprising one of the seven in my new book, What Great Brands Do;  The Seven Brand-Building Principles That Separate the Best from the Rest.  So, please allow me to explain. […]

commit and stay committed

Here’s the latest in the series of posts and posters based on the principles from my new book, What Great Brands Do:  The Seven Brand-Building Principles That Separate the Best from the Rest.  This principle, Great Brands Commit and Stay Committed, is easy to understand but hard to execute. […]

sweat the small stuff

Great brands may think big, but they sweat the small stuff. They know that all the little things they do or fail to do in person shape brand perceptions far more than the big things they claim through mass media. So they design their customer experiences down to last detail, and usually appeal to as many of […]

Adobe Photoshop PDF

Yay! It’s finally here!  The official launch of my book, What Great Brands Do:  The Seven Brand-Building Principles That Separate the Best from the Rest (Jossey-Bass). […]

The virtual collage of great brands in action, using the hashtag #WGBD, is off to a great start! Here are some of my favorite posts so far: Intelligent, strategic intro film @ #Frozen. 8min of: original and current Mickey are one. #WGBD @deniseleeyohn pic.twitter.com/Xpsh8B77Ey — Chris Frank (@crispyfrank) December 31, 2013 Ben & Jerry’s Ice […]

delta's safety video adds some brand pizzazz to the mundane
12.04.13

#WGBD

I love brands!  I’m fascinated by the sway they exert over people’s purchases.  I’m amazed by the ones that really make me “think different.”  I think it’s so cool when creative ones find innovative ways to engage me.  I admire the ones that are changing the world. […]

marketing trends brand promise

brand-as-business bit:   A recent “If I Knew Then” piece on Young Entrepreneur featured gems of wisdom from Daniel Lubetzky, the CEO and founder of KIND.  (KIND makes those good-for-you and good-tasting bars in colorful packages that you buy at Whole Foods et al.)  His comments about not jumping on marketing trends stood out to me […]