How did Airbnb manage to recover so quickly from the Covid-19 pandemic? CEO Brian Chesky and the leaders at Airbnb focused on a few key priorities: the core business — they streamlined ancillary offerings and shored up their home rentals business customer emotions — they assessed what customers were feeling and went to great lengths […]

dare to serve

– the book:  Dare to Serve: How to Drive Superior Results by Serving Others — part memoir, part business school case study, and part leadership inspiration and instruction text. – the brain:  Cheryl Bachelder, CEO of fast food chain Popeyes Louisiana Kitchen.  Cheryl has studied leadership for over 15 years and has served as a […]