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Ron Johnson’s departure from J.C. Penney last week can be attributed to his low CQ, that is, Customer Quotient. Just as some leaders have been accused of low EQ, emotional quotient (defined as the ability to identify, assess, and control the emotions of oneself and of others), Johnson lacked the ability to identify, assess, and […]

brand-as-business bit:  For quite awhile now, I’ve been wanting to write a bit with this title, “What Got You There Won’t Get You Here.”  It’s a twist on the title of Marshall Goldsmith‘s best selling book, “What Got You Here Won’t Get You There.”  Goldsmith’s premise is that our previous successes often prevent us from achieving more […]