Lesson from Succession: Use Your Product

Succession, the popular show on HBO, conveys helpful business insights including the importance of you using your own product.

As a business leader, you must personally and regularly undergo the entire customer experience of your company as an actual customer would.  This will help focus your attention on the most important aspects of your business, including understanding your customers and engaging your employees.

In this video, leadership keynote speaker Denise Lee Yohn provides recommendations for using your own product or service and explains what you will learn from doing so. Check it out:

related content on leadership:

• Leaders, Get Out Into The Field
• Get Out Into the Field with Customers
• Customer Experience Excellence Starts With A Customer Mindset

leadership, customer experience, CX, Succession, Leadership Practices, Leadership Habits, Eat Your Own Dog Food, Dogfooding