Beyond Data, Tech, and Tools: The Human Skills Every CX Leader Needs Now

Leading customer experience isn’t easy — and it’s not supposed to be.

In fact, if you feel like it’s an uphill battle, that might mean you’re actually doing the real work of CX: leading people, not just managing systems.

In my new LinkedIn article, I share three key leadership skills that separate CX winners from the rest.  Please check it out and leave a comment there to let me know what – if anything – resonates.

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Related:

• So You Want to Be Customer-Centric?
• The Most Surprising Way to Improve Customer Experience
• The One Customer Experience Management Tool That Every CX Leader Must Use

change management, CX, leading change, CX leadership