The failure of most DEI efforts result from the approach most commonly employed by companies. Reliance on programs and targets—such as employee resource groups (ERGs) and hiring quotas—without addressing the fundamental values and culture of the organization, only leads to additional bureaucracy rather than a genuine sense of belonging. While dedicated programs and metrics are […]

leadership love

Love may seem out of place in a business context, but it’s actually a key leadership quality today. Employees want to feel their leaders know them, trust them, and care about them as whole persons. And, when they do, they’re more likely to be engaged and motivated to do great work. In my latest Smartbrief […]

brand-as-business bit: What do you get when you bring together Human Resources, Marketing, and Ops people for an event featuring best-selling business book authors, a talent show, a community service project, and lots of stickers, beads, and trail mix?!  Summer Brand Camp, an annual “conference” for the restaurant industry staged by People Report / Black […]


Why How Matters

(Three hundred industry leaders gathered at the Women’s Foodservice Forum Executive Summit last week in Phoenix.  The conference featured educational content from industry leaders and Northwestern University’s Kellogg School of Management faculty.  The caliber of the presentations was so high, I wanted to pass along some of the key learnings.  So beginning today and for […]


I never tire of hearing Guy Kawasaki speak, so his recent address at the NRF’s INNOVATE 2011 Conference was a delight to attend. He demonstrated a spirit of service and humility as he offered the audience the option of hearing a couple different presentations — and then indulged our urgings and delivered both of them […]