Word of mouth marketing (WOM) may be the most effective marketing out there today, given the wide availability and accessibility of people’s opinions coupled with the continuing public distrust of company sales pitches.  But WOM doesn’t just happen – nor does conventional marketing wisdom apply.  WOM marketing is unlike any other kind of marketing out […]

In my latest QSR Magazine column, I lay out keys to social media success.  Frankly it was a difficult column to write — not only because there are so many media options and new ones are emerging daily (I just learned about Ban.jo and Muuver this week), but also because there are so many ways to use these […]