In just the past week, I’ve had several conversations about the future of retail – and how drastically shopping as we’ve known it is going to change. From these provocative discussions, it’s become clear to me that retailers must change the way think about and build their brands, or face extinction. […]

The sessions at eTail, the conference for multi-channel and online retailers, were chock full of new perspectives and new technologies. The title for this year’s event, held last month in Palm Springs, was:  “The Future Is Now: Managing ‘What’s Next’ While Remaining Focused on Today’s Brand Experience.” […]

Today I interview Omar Green, the Director of Strategic Mobile Initiatives at Intuit. I met Omar when I moderated a panel on “Mobile: New Business Models, New Markets” at the Red Herring North America conference last month.  I was so intrigued by the work Omar and his team are doing, I wanted him to share […]