A few weeks ago I had the opportunity to do a joint webinar with Dom Goodrum, VP Design and Employee Experience, at Percolate.  The topic was “Beyond Branding: Designing Brilliant Customer Experiences.”  I ended up learning quite a bit from Dom as we prepared for and delivered the webinar and wanted to highlight a few […]

It’s brand new world out there.  500 million tweets are sent every day.  Amazon sells over 250 million products.  Over 27,000 reviews are posted on Yelp every minute.  The average U.S. TV home now receives 189 TV channels. In this new world order, old marketing models just don’t cut it. […]