R Garutti 4

If you judge a restaurant’s success by how long a line of customers it attracts, then Shake Shack is surely a winner.  The popular burger and shake chain attracts multitudes of devotees to its nearly 20 units in the U.S. and abroad.  What’s its secret?  CEO Randy Garutti joins us to share: how Shake Shack […]

(Here’s the latest in a series of “Brand Experience Briefs” — reports with insights and analysis of new and interesting restaurant and retail concepts.) The Habit is one of the many “better burger” chains generating a lot of buzz these days. Although its charburgers do taste good, the company needs to work harder to differentiate the brand […]

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2012, according to the Chinese calendar, is the Year of the Dragon.  In Chinese tradition, each year is dedicated to a specific animal and predictions for 2012 are for a dragon-like year of excitement, unpredictability, exhilaration, and intensity. With this expectation in mind, I’ve selected several brands to keep my eye on.  They’re likely to […]