how to achieve sustainable differentiation

The burger industry might be the best classroom in the world for brand strategy. Five chains. Similar products. Five completely different paths to market leadership—and every single one of them has lessons for your business, regardless of your industry. I recently joined The Hustle to break down exactly how different chains each built dominant positions […]

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Brand differentiation is more important now than ever before.  You can’t just be better than your competitors — you must be different.  Here are five of my resources, all in one handy spot, to help you understand the new challenges and requirements to differentiate and how to achieve greater brand differentiation. […]

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I originally wrote this piece for the Harvard Business Review. It was published on HRB.org on March 28, 2014. As a member of a start-up advisory program, I regularly hear pitches from aspiring technology entrepreneurs. My job is to sort out the companies with potential from those that need to go back to the drawing […]

At a talk I gave a couple of weeks ago, I explained that companies could connect more emotionally, and more meaningfully, with customers if they constantly addressed the question, “what business are we really in?”  The question, first raised by Theodore Levitt a former professor at the Harvard Business School, is one of the most […]

“Differentiation is really the best way for all businesses to address consumers’ new value mindset.” That is the key point of the article the folks at Franchise Update Media Group asked me to write.  Decrease Your Deal-Dependency with Differentiation is part of their latest newsletter (subscribe here). I’ve heard from so many business leaders who […]