7.062021

Use An EX Maturity Model To Empower EX Excellence

Customer Experience (CX) maturity models are used by many companies to guide, measure, and improve their performance on CX.  You need a similar tool to empower Employee Experience (EX) excellence.

I suggest an EX Maturity Model that incorporates the 10 key building blocks of EX:

  1. Strategic clarity – clear vision and strategy for EX
  2. EX:CX alignment – full integration and alignment of EX and CX
  3. Data and measurement – established KPIs and key metrics tracking
  4. Organizational culture – adoption of EX as strategic priority
  5. Executive engagement – full engagement of company leaders
  6. Cross-department involvement – integration of all EX-related functions
  7. Employee intimacy – rich and deep employee insights
  8. Operations – EX embedded into operations
  9. Systems & processes – robust EX data & platforms integrated with CX
  10. Skills & capabilities – EX as core competency

Use the model to pursue, track, and assess your progress in each of the 10 building blocks through five stages – from initiating to excelling.

Learn about the model in my Forbes article and download a copy of the EX Maturity Model here.

related:

 

, , ,


Subscribe to the Blog

Sign up to receive an update each time a new blog post is published.

  • This field is for validation purposes and should be left unchanged.