Customer Experience (CX) maturity models are used by many companies to guide, measure, and improve their performance on CX. You need a similar tool to empower Employee Experience (EX) excellence. I suggest an EX Maturity Model that incorporates the 10 key building blocks of EX: Strategic clarity – clear vision and strategy for EX EX:CX […]
brand leadership expert | speaker | author
EX Maturity Model
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