The question of brand loyalty sits right in the middle of the tug of war between retailers and manufacturers.    Are customers loyal to a retailer because of the brands it carries or because of the retail store itself?  Said another way – will a customer patronize any retailer that carries the brands she’s looking for, […]

This past Sunday’s New York Times ran a piece about how museums, suffering from declines in both financial reserves and perceived relevance, are making some drastic changes […]