If you are like most business leaders around the world, you probably want to improve your employee engagement — for good reason.  The Gallup organization estimates that actively disengaged employees cost the U.S. $450 billion to $550 billion in lost productivity per year.  It’s clear employee engagement should be a priority for you, but in addition to asking how to engage […]

brand-as-business bit:  There’s a saying in business that “employees quit managers” – meaning, usually an employee decides to leave a company because of his/her manager.  In other words, a person’s manager has a lot more impact on his/her job satisfaction than does the company. I believe the same could be said about customers – a […]