If you judge a restaurant’s success by how long a line of customers it attracts, then Shake Shack is surely a winner.  The popular burger and shake chain attracts multitudes of devotees to its nearly 20 units in the U.S. and abroad.  What’s its secret?  CEO Randy Garutti joins us to share: how Shake Shack […]

brand-as-business bit:  I got a response to my last “brand-as-business brief“, Value and Values, that I just have to share with you.  It’s from Kevin Knight, who along with his wife Heather, run Anjou Bakery, a “a thriving incubator of good taste in food” in Cashmere, WA (about 2 hours East of Seattle.)  Kevin writes: […]