As a writer, every once awhile I come across a terrific article or story and think, “I should have written that.” Last week Om Malik penned a post that I wish I had written. Entitled, “Square, Airbnb and why experience really is design,” the piece makes a convincing case for how the cosmetic aspects of […]
Microsoft store customer experience
Join the exclusive list of CEOs, entrepreneurs, and other business leaders who receive Denise’s email briefings on brand leadership and receive a free chapter from Denise’s new book — FUSION: How Integrating Brand and Culture Powers the World’s Greatest Companies. Sign-up using the form below. You can opt out of the briefings at any time by clicking on the Unsubscribe link at the bottom on the emails.