The brand-as-business management approach facilitates operational excellence by focusing, aligning, and motivating your employees and other stakeholders with your brand.
Brand as business puts your brand in the center of your company and embeds brand discipline in the execution of all business activities. It engages all stakeholders—from the executive team to the frontline, plus vendors, partners, and investors—as “brand operators” responsible for working together to operationalize your brand. Your brand gets the right people focused on the right things by unifying everyone behind a common purpose and shaping the culture, strategies, policies, and processes which make your brand vision a reality.
The overall goal of brand-as-business execution is to create a high-performing culture that delivers extraordinary experiences at every touchpoint.
Brand Toolbox— a collection of tools to enable stakeholders to interpret and reinforce your brand appropriately.
Operational excellence depends upon brand alignment among all your stakeholders; a brand toolbox facilitates brand alignment.
Brand Touchpoint Wheel— a visual representation of all the touchpoints between your brand and the outside world and how internal groups impact them.
A brand touchpoint wheel provides a complete picture of all the ways people interact with your brand and prompts internal teams to work together to create on-brand experiences in each interaction.
Engagement Program— interactive experiences which engage and equip stakeholders to support your brand in daily decisions and actions.
In order for your brand to be understood, embraced, and delivered by stakeholders, they need to be engaged with their heads (to know), their hearts (to feel), and their hands and feet (to act).
“Denise brought clarity to the Sprouts brand and enabled leaders to have thoughtful discussions around our core values and how we preserve them as we grow. As a result we’re seeing renewed enthusiasm among team members at all levels of the company and have a clear brand roadmap guiding our business that will remain relevant for years to come.”
CEO, Sprouts Farmers Market
Denise puts science into the art of brand building. Brands are built with discipline and it is discipline that Denise challenges companies to understand. Her quiver of tools to extract the essence of a brand and to develop a framework for evolving its market value are sharp and effective. I have the utmost respect for her experience and methodologies.
Marketing head, Road Runner Sports
I’ve worked with Denise in different capacities over the years (client and colleague) and the result is always the same. She uncovers fresh insights into the consumer and the brand and then seamlessly connects the dots.
Co-President, Executive Director/Brand Innovation