Here are Denise’s latest articles.  Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.


Amazon Prime Day Is Retail Industry Bellwether

July 11, 2018


Topic: Restaurants and Retail

Keywords: Walmart vs. Amazon, Amazon strategy, Amazon Prime Day, retail industry trends, state of retail, retail membership, retail subscription

Prime Day is more than just a huge sale.  It also serves as an indicator of the state of the retail industry today and a predictor of retail developments to come.

Do As I Say and Do

June 25, 2018

Bulldog Drummond

Topics: Corporate Culture, Business, Leadership

Keywords: leadership culture, Ford turnaround, Alan Mulally leadership, Ford leadership, ford recovery, leadership role model

While other business leaders often seem to come down with a case of the “do as I say, not as I do” syndrome particularly during crises and challenges, then-CEO Alan Mulally provided the words and the actions that inspired, informed, and instructed his employees to make Ford successful once again.

Six Surprising Facts That Explain Trader Joe’s Secrets To Success

June 13, 2018


Topics: Restaurants and Retail, Customer Experience, Corporate Culture, Culture, Leadership, Marketing

Keywords: trader joe's, retail customer experience, grocery store trends, Trader Joe's strategy, Dan Bane leadership, Trader Joe's culture, Trader Joe's success

Trader Joe’s sticks to a quirky, sometimes counterintuitive playbook that breaks from the conventions of grocery and retail in general.

Power Your CX with EX

June 12, 2018


Topics: Restaurants and Retail, Customer Experience, Employee Engagement

Keywords: retail customer experience, RetailNext, employee experience customer experience, EX & CX, employee engagement & customer experience, retail employee experience

When retailers integrate and align employee experience (EX) and customer experience (CX), they benefit from employees who are committed to their organizations because they want to be a part of creating great experiences for their shoppers.

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Newsletters: Brand Leadership Briefs:

These are Denise’s most recent e-newsletters.  The full archive is available by selecting “See All.”


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