Here are Denise’s latest articles. Select “See All” to access a complete library of her writings, searchable by topic, publication, and date.
July 11, 2018
Topic: Restaurants and Retail
Keywords: Walmart vs. Amazon, Amazon strategy, Amazon Prime Day, retail industry trends, state of retail, retail membership, retail subscription
June 25, 2018
Topics: Corporate Culture, Business, Leadership
Keywords: leadership culture, Ford turnaround, Alan Mulally leadership, Ford leadership, ford recovery, leadership role model
While other business leaders often seem to come down with a case of the “do as I say, not as I do” syndrome particularly during crises and challenges, then-CEO Alan Mulally provided the words and the actions that inspired, informed, and instructed his employees to make Ford successful once again.
June 13, 2018
Topics: Restaurants and Retail, Customer Experience, Corporate Culture, Culture, Leadership, Marketing
Keywords: trader joe's, retail customer experience, grocery store trends, Trader Joe's strategy, Dan Bane leadership, Trader Joe's culture, Trader Joe's success
Trader Joe’s sticks to a quirky, sometimes counterintuitive playbook that breaks from the conventions of grocery and retail in general.
June 12, 2018
Topics: Restaurants and Retail, Customer Experience, Employee Engagement
Keywords: retail customer experience, RetailNext, employee experience customer experience, EX & CX, employee engagement & customer experience, retail employee experience
When retailers integrate and align employee experience (EX) and customer experience (CX), they benefit from employees who are committed to their organizations because they want to be a part of creating great experiences for their shoppers.
Newsletters: Brand Leadership Briefs:
These are Denise’s most recent e-newsletters. The full archive is available by selecting “See All.”
- Looking Back; Looking Ahead
- News & Views
- Brand + Culture = Results
- What’s Next
- Resources to Integrate & Align Brand and Culture