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Bonfyre Blog: Employee Experience: Why Happy Employees Make Happy Customers
Userlane: How CSMs Become Heroes in Your Company’s Customer-First Quest

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Do This One Thing to Drive CX Excellence
What You Can Learn from 298 Start-Up Failures

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#storytelling isn’t enough — you must also engage in story-doing, story-sharing, and ultimately story-building.… https://t.co/Bk1DLusQwc about 9 minutes ago Reply Retweet Favorite
RT @Formostmediaone: Loyalty is created when expectations are exceeded, not just met. #CX https://t.co/OdisaEVCMk about 36 minutes ago Reply Retweet Favorite
RT @Tiffani_Bova: Customer Experience isn't a new topic, or a new conversation at the CSuite, but its never been more relevant and importan… about 51 minutes ago Reply Retweet Favorite

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