Customer experience is the new business battleground. Explore these articles, videos, and other content from retail brand-building expert Denise Lee Yohn to learn crucial CX insights and information that enable you to compete and win.
When CX and EX are managed together, they create a unique, sustainable competitive advantage.
Denise and Harvard Business Review editor Curt Nickisch discuss “What Is Customer Experience?” #HBRLive video including 3 characteristics that distinguish extraordinary experiences and how to design and manage customer experience.
Fuse CX (customer experience) with EX (employee experience) to successfully improve CX, writes Denise on LinkedIn.
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