Materials referenced in What Great Brands Do:
Brand Touchpoint Wheel Template
A visual representation of all the brand touchpoints between your brand and the outside world , along with the ways various stakeholder groups impact them.
Brand Touchpoint Wheel Worksheet
Step-by-step instructions on how to develop a Brand Touchpoint Wheel and manage your brand touchpoints.
Customer Experience Architecture Framework
A planning framework for designing and managing your customer experiences and implementing your customer experience strategy.
Customer Experience Architecture Worksheet
Step-by-step instructions on how to develop a Customer Experience Architecture and implement your customer experience strategy.
What Great Brands Do discussion guide
Questions to facilitate a breakout group or team discussion about the brand-building principles in the book What Great Brands Do.
UNSTUCK: Use the Brand-As-Business Management Approach to Troubleshoot Your Business Problems
A short guide that introduces six prevalent business issues and the solutions offered by the brand-as-business approach, as described in What Great Brands Do.
What Great Brands Do infographic
A colorful, handy reminder of the brand-building principles that all great brands practice, as described in What Great Brands Do
Posters of quotes from What Great Brands Do
Posters featuring the best brand-building bits from What Great Brands Do, perfect for social sharing
Raves about What Great Brands Do
Yohn knows exactly what it takes to raise a brand to the top and keep it there. Here she shares techniques that can elevate a brand to icon status. Yohn’s book is helpful reading for executives and managers at all levels, and it will guide the next generation of great brands.
What Great Brands Do is well-written and insightful… This is a book worth reading over and over.
Founder and CEO of Gazelles, Founder of Entrepreneurs' Organization (EO), Author of Scaling Up
I read your book and my entire company now hears about your teaching every single week. Thank you Thank you. We are on our way to making Vocalink a great company thanks to you!
CEO, Vocalink Global – www.vocalink.net
With her finger on the pulse of today’s competitive business landscape, Denise Lee Yohn knows more than most how to create, sustain, and leverage a great brand. Her writing style coaches readers in a warm and conversational way as she offers up-to-the-minute advice, inspiring examples of organizations who have done it right, and cautionary tales of some who haven’t. If you care about building your brand to grow your business, you can’t afford not to read What Great Brands Do by Denise Lee Yohn.
Coauthor of The One Minute Manager® and TrustWorks!
Every leader—from CEOs and CMOs to start-up entrepreneurs—will find Denise’s seven brand building principles inspirational and immediately useful. I wish Denise had written What Great Brands Do five years earlier—I would have made it required reading for all P&G brand builders!
Former Global Marketing Officer, P&G, and author of Grow
Denise Lee Yohn beautifully highlights some of the most beloved brands and how they’ve separated themselves from the rest by creating an emotional connection between the organization and its stakeholders. When employees, vendors, customers, and the community feel like a part of the brand, that’s when the magic happens.
Chairman and CEO, The Container Store
The Internet has resulted in an explosion of options for consumers and never before have brands and branding been more vital to future of a commercial enterprise. Denise Lee Yohn has bottled the elixir of brands and the magic behind brands in this book.
What Great Brands Do is a must-read for leaders who want a fascinating brand. This book is smart, with insider knowledge, and reads beautifully. What I like most is the fresh perspective that Denise Lee Yohn brings to the table – she’s definitely someone to keep a close eye on.
Author, How the World Sees You: Discover your Highest Value through the Science of Fascination
The seven brand-building principles of What Great Brands Do represent a provocative view of branding. You will look at brand-building with new eyes.
Vice-Chairman, Prophet and author of Brand Relevance
Chock full of provocative insights, compelling case studies, and practical tools, What Great Brands Do demystifies the brand-building process and shows business leaders how to revitalize and strengthen their brands.
Executive Chairman, BAV Consulting, and Coauthor, New York Times bestseller The Athena Doctrine and The Brand Bubble
If, like me, you’ve never been a ‘brand person,’ let Denise Lee Yohn be your guide in building your brand into your business. Follow her principles, embrace her tools, and execute through every single thing you do. As she taught me, that’s what great brands do.
B. Joseph Pine II
Coauthor, The Experience Economy and Authenticity
While brands have become increasingly complex and challenging to manage, Denise has done a terrific job of breaking down what matters in building brands that don’t just thrive, but win.
Chief Growth Officer, Prophet, and author of Building the Brand-Driven Business