Looking for great CX quotes?  Quotes on storytelling?  Quotes on competition?  Quotes on grit?  The Qualtrics Insight Summit 2017 was full of soundbites from thought-leaders and celebrities including Clay Christensen, Angela Duckworth, Joe Pine, Omar Johnson (former CEO of BEATS by Dr. Dre), and Qualtrics’s very own CEO Ryan Smith.  Check out these great CX […]


America’s Finest City has lived up to its name once again.  The inaugural TEDx event here in San Diego earlier this week was everything the organizers promised (“bringing together innovators, explorers, teachers and learners in an environment that encourages collaboration, conversation and interaction“) — and everything I hoped it would be. […]