great brands create extraordinary experiences
What do Mitch Joel, Mark Di Somma, Adam Toporek, Jeannie Walters, Mike Wittenstein, and yours truly have to say about customer experience and brand-building? Check out this slideshare of quotes, Great Brands Create Extraordinary Experiences.
These nuggets of wisdom are culled from a series of interviews I had with business thought-leaders about my new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do. Each conversation covers a unique aspect of brand-building, customer experience design and management, and the great brands that produce extraordinary retail customer experiences (and some that don’t). Listen, read, or watch and learn:
- Mitch Joel, Six Pixels of Separation Podcast
- Jeannie Walters & Adam Toporek, Crack the Customer Code Podcast
- Mark diSomma, The Road to Brand Greatness, A Long Virtual Coffee (TM) with Denise Lee Yohn
- Mike Wittenstein, Customer Experience Blab