Extraordinary Experiences Endorsements:
How a company decides to behave becomes how that brand shows up in the marketplace. In this book, Denise Lee Yohn enlightens the reader with an essential map for how to become a brand that earns the right to customer-driven growth.
President, CustomerBliss; Author, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
I love good information backed up with real life case studies. Denise Lee Yohn’s gift of storytelling and insightful analysis make Extraordinary Experiences an inspiring and immediately actionable read.
Customer service expert and New York Times bestselling author of The Amazement Revolution
If you want a shortcut in your goal to improve customer loyalty, start with Denise Lee Yohn. What Great Brands Do is a practical guide to providing an exceptional brand experience. In Extraordinary Experiences, Denise builds on her earlier work, sharing strategies and actions for creating a cherished brand.
President & CEO, OCLC, Leadership Insights blogger at skipprichard.com
Denise has done it again! Extraordinary Experiences is a deep dive into how some of today’s truly great companies are building their brands to better engage customers while improving their bottom lines, and how any business owner or marketing executive can do the same. Chock-full of powerful insights and information you won’t find anywhere else, Extraordinary Experiences is an essential addition to your brand-building toolbox.
The Leadership Guy on INC.COM
Denise Lee Yohn’s Extraordinary Experiences should be required reading for all CEOs. It sheds new light on how to achieve the kind of brand leadership that everyone — from customers to employees to investors — wants a piece of.
CMO of Meddle.it and author of A World Gone Social: How Companies Must Adapt to Survive
Timely and chock full of relevant examples, Extraordinary Experiences is a must-read for anyone who wants to use first-class customer experience as a competitive differentiator. Highly recommended!
digital marketing keynote speaker and emcee, Author of New York Times best seller Youtility, and President of marketing consultancy Convince & Convert
Engaging and informative, this succinct book sheds important insight on the operational value of a company’s brand and shows how it can take an organization from good to great.
The “very interesting” book shows how “stores use every touchpoint to build customer loyalty and life time value.”
SVP, Commerce & Content at Razorfish, and Co-Host of the Jason & Scot Show
Nothing short of amazing in front of a very passionate and outspoken audience. She was fabulous!
Owner, Moxi Events
Your talk provided us with a framework as to how to operationalize our brand to achieve our Billion Dollar vision!
E&J Gallo Winery
Denise’s incredible pre-work, on behalf of her audience, enabled her to hook the attendees from the start of the session and keep us focused with rapt attention throughout.
Senior Director, Talent & Engagement, San Diego International Airport
Thought provoking and focused. I highly recommend Denise to anyone who wants to better understand the value of great brands and how they can be cultivated in any organizational setting.
EVP Strategy, Pursuant
Denise’s presentation was thought-provoking, powerful, and challenged our sales team to think and understand the secrets behind great brands.
Bernadette Van Osdal
SVP, Triad Retail Media and eBay Advertising
Best speaker of the day… a fresh perspective.
Director, Global Vertical Marketing, Facebook
You were truly a hit with our clients from top travel companies…and our offices and staff really took it to heart and truly enjoyed your presentations and workshops.
CEO, Discover the World
Your presentation was engaging, insightful and added great value to our event.
Founder and CEO, eMoney Advisor
Your presentation was superb and provided a great depth of valuable insights. Your charismatic and knowledgeable way of providing information made the session that much more enjoyable.
Christina de Vaca
Director, Master of Science in Executive Leadership, University of San Diego
Denise’s keynote took our customer summit to new heights. She did her research, hit all of the points we’d discussed, and used provocative insights and examples. Her talk was inspiring and informative – worth every penny!
President and CEO, Zift Solutions
Our attendees, who are owners of fast casual restaurants, learned a lot about social marketing from Denise. She’s a dynamic and engaging speaker and really tailored her presentations to our audience. Attendees left fired up!
Conference Producer, Fast Casual Executive Summit
We were privileged to have Denise serve as a panel member for our Brand Strategy breakouts. Her experience and insights were amazing and helped to make the conference a huge success. She is brilliant and entertaining – able to point out a unique twist or opportunity on what might otherwise be a very clinical case analysis.
Mark G. Anderson
Conference Producer, Business Growth Conference, coordinated jointly by the Harvard Business School Alumni Association and Marshall School of Business Alumni Association
Many thanks to you for your contribution to Dine America, I thought your talk was informative, interesting, and entertaining. I received a lot of compliments, and hope you did too!
Editor, QSR Magazine
Denise Yohn gave a stimulating talk to my Brand Management class at UCSD’s Rady School of Management. Students had great feedback about her practical techniques for clarifying brand essence and enjoyed learning that successful brands usually operate in transcendent emotional space. We hope to welcome her back again soon!
Rady School of Management, University of California, San Diego
Denise outlined a detailed roadmap for retailers for building their brands. In today’s intensively competitive retailing environment, the various concepts such as the brand platform and tools such as the brand touchpoint wheel that Denise covered in her presentation represent timely and important to retailers, big and small.
Distinguished Professor of Marketing and Ford Chair in Marketing & E-Commerce, Mays Business School at Texas A&M University, The Retailing Summit
Denise is awesome onstage – a real dynamic presence. She brought insightful comments and a lot of energy to the session.
Conference Producer, Red Herring North America
We wanted someone who could stretch our thinking. The attendees were blown away by her presentation. We were very pleased with the depth of her experience and her ability to easily communicate that to a broad audience base.
Conference Producer, Canadian Tourism Commission Board of Advisors Annual Retreat
What Great Brands Do Endorsements:
Yohn knows exactly what it takes to raise a brand to the top and keep it there. Here she shares techniques that can elevate a brand to icon status. Yohn’s book is helpful reading for executives and managers at all levels, and it will guide the next generation of great brands.
What Great Brands Do is well-written and insightful… This is a book worth reading over and over.
Founder and CEO of Gazelles, Founder of Entrepreneurs' Organization (EO), Author of Scaling Up
With her finger on the pulse of today’s competitive business landscape, Denise Lee Yohn knows more than most how to create, sustain, and leverage a great brand. Her writing style coaches readers in a warm and conversational way as she offers up-to-the-minute advice, inspiring examples of organizations who have done it right, and cautionary tales of some who haven’t. If you care about building your brand to grow your business, you can’t afford not to read What Great Brands Do by Denise Lee Yohn.
Coauthor of The One Minute Manager® and TrustWorks!
Every leader—from CEOs and CMOs to start-up entrepreneurs—will find Denise’s seven brand building principles inspirational and immediately useful. I wish Denise had written What Great Brands Do five years earlier—I would have made it required reading for all P&G brand builders!
Former Global Marketing Officer, P&G, and author of Grow
Denise Lee Yohn beautifully highlights some of the most beloved brands and how they’ve separated themselves from the rest by creating an emotional connection between the organization and its stakeholders. When employees, vendors, customers, and the community feel like a part of the brand, that’s when the magic happens.
Chairman and CEO, The Container Store
The Internet has resulted in an explosion of options for consumers and never before have brands and branding been more vital to future of a commercial enterprise. Denise Lee Yohn has bottled the elixir of brands and the magic behind brands in this book.
What Great Brands Do is a must-read for leaders who want a fascinating brand. This book is smart, with insider knowledge, and reads beautifully. What I like most is the fresh perspective that Denise Lee Yohn brings to the table – she’s definitely someone to keep a close eye on.
Author, How the World Sees You: Discover your Highest Value through the Science of Fascination
The seven brand-building principles of What Great Brands Do represent a provocative view of branding. You will look at brand-building with new eyes.
Vice-Chairman, Prophet and author of Brand Relevance
Chock full of provocative insights, compelling case studies, and practical tools, What Great Brands Do demystifies the brand-building process and shows business leaders how to revitalize and strengthen their brands.
Executive Chairman, BAV Consulting, and Coauthor, New York Times bestseller The Athena Doctrine and The Brand Bubble
If, like me, you’ve never been a ‘brand person,’ let Denise Lee Yohn be your guide in building your brand into your business. Follow her principles, embrace her tools, and execute through every single thing you do. As she taught me, that’s what great brands do.
B. Joseph Pine II
Coauthor, The Experience Economy and Authenticity
While brands have become increasingly complex and challenging to manage, Denise has done a terrific job of breaking down what matters in building brands that don’t just thrive, but win.
Chief Growth Officer, Prophet, and author of Building the Brand-Driven Business
“Denise brought clarity to the Sprouts brand and enabled leaders to have thoughtful discussions around our core values and how we preserve them as we grow. As a result we’re seeing renewed enthusiasm among team members at all levels of the company and have a clear brand roadmap guiding our business that will remain relevant for years to come.”
CEO, Sprouts Farmers Market
Denise puts science into the art of brand building. Brands are built with discipline and it is discipline that Denise challenges companies to understand. Her quiver of tools to extract the essence of a brand and to develop a framework for evolving its market value are sharp and effective. I have the utmost respect for her experience and methodologies.
Marketing head, Road Runner Sports
I’ve worked with Denise in different capacities over the years (client and colleague) and the result is always the same. She uncovers fresh insights into the consumer and the brand and then seamlessly connects the dots.
Co-President, Executive Director/Brand Innovation
Denise has brought fresh thinking and insights to the challenge of re-energizing our brand and helping us differentiate in a sea of fast food sameness. She contributes a unique combination of smart analysis, category expertise, and an energizing work style.
Terri Funk Graham
Senior Vice President and Chief Marketing Officer, Jack in the Box
Denise is a consummate professional and a pleasure to work with. Her results are beyond superb and she provides outstanding value. Denise provides structure and insights to all marketing related problems. It all goes without saying that Denise’s work has been pivotal in the development, strategies and growth of NEXT Proteins, Inc.
David A. Jenkins
CEO, NEXT Proteins, Inc.
Denise Yohn is that special combination of cool and professional. Our readers love the real-world advice she offers. Her focus on innovative marketing tactics that deliver real ROI is a breath of fresh air.
Editorial Director, Food News Media