Attention: fast food marketers – you’re wasting half of your advertising!
But I’m not talking about the waste that John Wanamaker was referring to in his famous quip about not knowing which half of his advertising was being wasted. I’m talking about the average of 48% of people who say there’s a big difference between what you promise in your advertising and what they experience at your restaurants.
I’m working with a client to develop a new brand platform and thought I’d share one of the tools I used in my engagement – Brand Obituaries.
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Later today I will be presenting the new strategic brand platform to the Board of Directors for an organization I’ve been working with. I thought I’d take this opportunity to share my approach to brand strategy.
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While you are reading this, I’m attending the Consumer Electronics Show. 
I’ll be meeting with clients and prospects, attending educational sessions, and walking the show floor — the last activity is one that I always find both exciting and frustrating. Exciting because there always so many new and cool gadgets and technologies to check out; frustrating because so many of these new items tend to blend together into one big, indistinguishable, unmemorable morass of technology. The brands suffer from the lack of remarkable and sustainable differentiation. (more…)
As 2009 draws to a close, I thought I’d take a quick look back at significant developments of the past year. 
And what a year it’s been, hasn’t it?!
Last January, I don’t think any of us could have predicted how bad things would get (the economic downtown, collapse of the automotive industry, Adam Lambert’s American Music Awards performance – to name a few of the year’s downers) – nor what the bright spots would end up being (Twitter adoption, explosion of iPhone Apps, and Glee – some of my picks for highlights!)
I read with great interest an article in SmartBusiness about Red Mango and the yummy yogurt chain’s founder, president, and CEO of Red Mango, Dan Kim. 
I’m fascinated by the frozen yogurt chains that have emerged on the cultural landscape in last 5 years. Pinkberry has probably gotten the most coverage in the press, with its high design aesthetic and celebrity fans, but there are plenty of others in the game including Red Mango. The category is very crowded with operators of all sizes competing in a relatively small niche with punch cards and discount days. Building brand awareness and shoring up a loyal customer base are particular challenges, which is in part why I’m so interested in the category (liking fro yo also has something to do with it too!)
In the SB piece, Dan explains his thinking and approach to building the Red Mango brand. Clearly, this is a guy who gets it. He believes in the power of his brand and he actively nurtures and protects it. Here are my reactions to his comments, along with some suggestions for how he might ensure his brand-building efforts continue to be successful as the chain grows. (more…)