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The recent news that Starbucks CEO Howard Schultz is handing over the reins of the company gives me pause.  This the second time Schultz has left the brand’s top post.  The last time was back in 2000 and the brand suffered so much in his absence, he ended up having to return in a dramatic […]

Apple Great Brand of the Year

Thanks to everyone who participated in my recent survey to determine which brand should be named Great Brand of the Year.  The results are in!  You voted as follows: #3 — Amazon (which received 11.8% of the votes) #2 — Netflix (12.6%) #1 — drumroll please…Apple (13.4%) Although the survey is unscientific and Apple beat […]

great-brand-of-the-year

As we approach the end of 2016 (yes, time flies!), I thought it would be fun and interesting to do a survey on the Great Brand of the Year.  I want to hear which brand you think deserves the top honor.  And if you vote, you’ll get entered to win an autographed copy of my […]

This retail customer experience video audit and analysis takes you inside H-E-B, named The Best Grocery Store in America by Epicurious Magazine and #2 retailer in the Temkin Group’s 2016 Experience Ratings (beating out Amazon and Chick-fil-A). related Brand Experience Briefs: Central Market Boston Marathon Adidas Runbase Whole Foods Detroit transcript: Which grocery store chain was named The […]

choosing greatness

Good to Great, the bestselling book by Jim Collins, offers timeless insights into what it takes to become great.  It applies not only to businesses, but also to brands, people, churches, non-profits, governments, communities, and more.  I recently revisited the text, along with the monograph accompanying it, Good to Great and the Social Sector, and […]