Adobe Photoshop PDF

** Thanks to everyone who participated in this giveaway.  The offer is now closed, but you can still get free chapters from both of my books by subscribing to my exclusive newsletter. ** Folks, at the risk of seeming overly promotional, I would like to share with you a special offer: This week only, you can get my new […]

the year of customer experience

This past month I consumed a slew of content about customer experience which has led me to the conclusion that 2016 will be the year of customer experience. In fact, that was one of the key takeaways from a slideshow from entitled’s Top 10 Marketing Trends For 2016.  In the trend ”Brands In […]

How do you develop customer relationships that are strong and sustaining?  How do you connect with people in meaningful, valuable ways?  My new video in the series, Denise Lee Yohn Answers Your Brand-Building Questions, tackles this topic — take a look: Brand Expert Denise Lee Yohn on How to Develop Strong Customer Relationships from Denise […]