If you judge a restaurant’s success by how long a line of customers it attracts, then Shake Shack is surely a winner. The popular burger and shake chain attracts multitudes of devotees to its nearly 20 units in the U.S. and abroad. What’s its secret? CEO Randy Garutti joins us to share:
- how Shake Shack was a “total accident”
- how the bigger they get, the smaller they have to act
- what criteria he uses for deciding where/when to open new units
Randy brings quite an impressive background to his current role. Previously he oversaw the operations for Union Square Hospitality Group, Danny Meyer‘s company which owns Shake Shack. His success there was recognized by Crain’s which included him on the Top 40 under 40 list. He was also the GM for several restaurants including Canlis in Seattle and was named one of the Top 50 General Managers in the country by Nation’s Restaurant News. You can follow Randy on Twitter at @randygarutti.
See you on line at Shake Shack!
other interviews:
- Don Fox on Firing Up Firehouse Subs
- Suneel Gupta on What’s Up at Groupon
- Erich Joachimsthaler on Social Currency
