Comments on: is sorry the hardest word for companies? http://deniseleeyohn.com/bites/2010/01/14/is-sorry-the-hardest-word-for-companies/ stuff for your brain to chew on Thu, 17 May 2012 14:50:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brad B http://deniseleeyohn.com/bites/2010/01/14/is-sorry-the-hardest-word-for-companies/comment-page-1/#comment-12876 Brad B Thu, 14 Jan 2010 19:31:13 +0000 http://deniseleeyohn.com/bites/?p=2983#comment-12876 This post resonated with me more, perhaps, than any you've written. I couldn't agree more. Good apologies are good brand/business hygiene. It made me think of marriages. I suspect that it’s the little, seemingly insignificant, "touchpoint" infractions that ultimately undermine the long term success of many marriages -- mostly because they go without an apology. Not that I want to use marriage as a business metaphor given the stats on marriage. This post resonated with me more, perhaps, than any you’ve written. I couldn’t agree more. Good apologies are good brand/business hygiene. It made me think of marriages. I suspect that it’s the little, seemingly insignificant, “touchpoint” infractions that ultimately undermine the long term success of many marriages — mostly because they go without an apology.

Not that I want to use marriage as a business metaphor given the stats on marriage.

]]> By: denise lee yohn http://deniseleeyohn.com/bites/2010/01/14/is-sorry-the-hardest-word-for-companies/comment-page-1/#comment-12874 denise lee yohn Thu, 14 Jan 2010 19:24:16 +0000 http://deniseleeyohn.com/bites/?p=2983#comment-12874 the NYT recently featured a similar article on the lack of apologies in healthcare as well: http://www.nytimes.com/2010/01/10/business/10stream.html?scp=1&sq=is%20sorry%20hardest%20word%20in%20healthcare&st=cse the NYT recently featured a similar article on the lack of apologies in healthcare as well: http://www.nytimes.com/2010/01/10/business/10stream.html?scp=1&sq=is%20sorry%20hardest%20word%20in%20healthcare&st=cse

]]> By: Steve Portigal http://deniseleeyohn.com/bites/2010/01/14/is-sorry-the-hardest-word-for-companies/comment-page-1/#comment-12868 Steve Portigal Thu, 14 Jan 2010 15:44:36 +0000 http://deniseleeyohn.com/bites/?p=2983#comment-12868 I thought about blogging (but did not) this NYT article from yesterday http://www.nytimes.com/2010/01/13/business/13blame.html - with my fave quote - “American culture does not put a premium on apology,” said Michael Useem, professor of management at the Wharton School at the University of Pennsylvania. I thought about blogging (but did not) this NYT article from yesterday http://www.nytimes.com/2010/01/13/business/13blame.html – with my fave quote – “American culture does not put a premium on apology,” said Michael Useem, professor of management at the Wharton School at the University of Pennsylvania.

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