John Caddell, owner of Shop Talk – Innovation, Marketing and Alliances, “a daily look at marketing, strategy and management, highlighting trends, focusing on what works and what doesn’t,” was kind enough to feature a guest post from me on his blog — 
my piece points out the “excuse culture” that seems to be pervasive these days and explains how it’s bad for brands and businesses — please check it out and let me know what you think.
We’ve seen the government, the police, etc. and the airlines and others do this egregiously for the past few years, citing 9-11 for everything (really, the economy passengers can’t use the forward lav because of 9-11???), so this just seems like the latest version…